We’re proud to share that Integrated Utility Services has been shortlisted for the North East Chamber of Commerce 'Customer Excellence Business of the Year' Award, a recognition that reflects the commitment our teams show every day to delivering a safe, respectful and consistently high‑quality experience for every customer we work with.
 

Customer excellence isn’t a project or a department at IUS, it’s embedded in how we plan, communicate, operate and continually improve. From our Power of 10 principles and Customer Charter to the way our teams support priority customers, manage outages and maintain clear, honest communication, putting people first is at the heart of everything we do.

Being shortlisted regionally is a testament to the professionalism, care and integrity shown by our colleagues across the business, and to the strong relationships we build with customers, communities and partners.

We’re looking forward to celebrating with fellow finalists at the awards evening in June, and to continuing our journey to deliver a 10/10 customer experience, every time.