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For enquiries or quotes 
0800 073 73 73 
[email protected]
Maintenance response: 11kV Fault Repair on a Contracted Customer Network
Integrated Utility Services (IUS) has an Operation and Maintenance agreement with a Packaging Manufacturing facility in the West Midlands. The client contacted our 24-hour HVCS emergency services team to attend site following an interruption of supplies.
Client
N/A
Project
11kV Fault Repair on a Contracted Customer Network
Location
West Midlands
SERVICES PROVIDED
- Out of hours response to a call following loss of supply
- Isolation and fault investigation
- Project and fault management
- Safe systems of work
- 11kV cable jointing and terminations
- Testing and commissioning
- Generator connection to restore temporary supplies
- Restoration of permanent supply
- Handback documentation
OVERVIEW
Integrated Utility Services (IUS) has an Operation and Maintenance agreement with a Packaging Manufacturing Facility in the West Midlands.
The client contacted our 24-hour HVCS emergency services team to attend site following an interruption of supplies.
Upon attendance, the IUS Senior Authorised Person (SAP) identified an 11kV cable fault immediately below the cable box of the Transformer No.3 Circuit Breaker. We implemented a safe system of work, in accordance with IUS Distribution Safety Rules and progressed the repair through to completion, testing and restoration of supplies.
DESCRIPTION
IUS received a call from a contracted customer at their manufacturing site following an interruption to their electricity supply. An SAP was immediately dispatched to respond to the customer fault. On arrival our SAP identified the fault and made the situation safe by providing the required isolations. This allowed IUS to proceeded with an investigation and found that the 11kV cable had disruptively failed below the cable box on the 11kV Circuit Breaker feeding Transformer No.3.
In consultation with the client, it was explained that a section of the 11kV cable would need replacing. This resulted in the existing 11kV cable being cut in a suitable position so the termination could be disconnected and removed. The SAP arranged for an IUS jointing and fitting team to attend site and the faulty cable was removed. A new 11kV triplex cable was installed and terminated to the cable box, and an 11kV joint was completed in accordance with IUS procedures. The cable box was filled with Guro flex as it was an old-style box, which would not provide the required clearances for an air termination.
The new 11kV cable installation was tested, and a post fault maintenance was completed on the 11kV Circuit Breaker, before restoring the supply back to normal. Liaison with our customer was vitally important, whilst the work was undertaken. This included our SAP returning to site to change over the customer supplies from a temporary generator to its normal supply.
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Portakabin
Johnathan Ridsdale from Portakabin has sent IUS positive feedback. "Many thanks for the excellent emergency response and work carried out on our High Voltage cable fault. Special thanks for going above and beyond in urgently attending the site, making it safe, and staying with us to find the fault. Thank you for putting plans in place to bring plant and a workforce to the site, in order to excavate the cable and restore power."
Nissan
Nissan utilise IUS for both substation construction and maintenance at their car manufacturing plant in Sunderland. Ian McClelland, a Nissan Electrical Engineer, has thanked the IUS team for all of the support provided to assist the operation of their plant, which is critical to production.
University of Leeds
IUS design, procure and construct contestable connections including at the University of Leeds. Simon Gough, Head of Engineering Services sent his appreciation to IUS for the assistance with a Northern Powergrid 33kV connection application, associated with a new primary substation.
ESP Utilities Group
ESP Utilities Group are an Independent Distribution Network Operator and IUS deliver contestable connections to their adoptable standards. Following a recent connection, Adrian White an Operations Engineer at ESP commented, “May I congratulate you all for the build and care taken at the substation, very well done.”
Persimmon Homes
Persimmon Homes thanked the IUS Multi Utility team for their good performance in recent months and on the Garforth and Skelmanthorpe schemes in particular. These are challenging developments and Samuel Sowery the Technical Director recognised that, “IUS have gone above and beyond to complete the works.”
WGM Engineering
WGM have recognised an outstanding level of service provided by IUS at Dalmarnock Wastewater Treatment Works. Scott Gallagher, a WGM Senior Contracts Manager, paid tribute to the performance of the IUS team, stating “I was delighted with the professionalism, flexibility and technical expertise, when assisting WGM in restoring essential supplies to the site.”
CMDP
CMDP engaged with IUS to deliver the power to a new Water Treatment Works for Southern Water at Burham Water. Following a shutdown, Neil Cuthbert of CDMP commented, "Sounds like an amazing effort by all to achieve this milestone, which will provide the site resilience. Just goes to show what can be done by a great team of committed professionals."
BELCO
IUS has delivered a number of prestigious projects for BELCO in Bermuda, including the 22kV substations and 4kV substations associated with the new International Airport. The client’s representative, Jonathan Pedro praised IUS for delivering the project on time and to budget, with no health and safety related incidents.
Northern Powergrid
IUS delivers a number of frameworks for Northern Powergrid including secondary SCADA. The Norther Powergrid Delivery Engineer, Jamie Braithwaite said, "I've found the IUS team to be professional, customer focused & ready to help support the SCADA project at all times. They manage their teams and the wider IUS resources very well. I look forward to continuing to work with the team into ED2. Great job!"